Shipping & Delivery

How much do you charge for shipping?

Unlike other retailers, CozyRoo never charges for shipping and delivery. The price you see is the price you pay.

How long does it take to receive my order?

We provide SAME DAY FULFILLMENT if ordered before 3pm eastern time M-F. Orders placed over the weekend or on a holiday will be sent out the following business day. Although we can’t guarantee actual delivery times, it usually takes 1-3 business days via USPS Priority Mail. All baby carriers and diaper bags are sent via USPS Priority Mail (approx. 1-3 business days). Lighter accessory items ordered by themselves (teething necklaces, infant inserts), are sent via USPS First-Class Mail (approx. 3-5 business days).

Where do you deliver?

We deliver to all 50 states, as well as APO / FPO and US Territories. We do not ship internationally at this time.

What happens after I place my order?

Upon placing your order, you will receive an order confirmation email. Please review this email to ensure accuracy of items, name, and shipping address, and contact us immediately if you need to make any adjustments. All items listed in our store are in stock and shipped directly from our facility, so we’ll work to get your order packed up and ready as fast as possible.

Once your shipping label has been created, you will receive a second email containing your tracking number so you can stalk it all the way to your door. 😉

Finally, you will receive a third email notification when your order has actually been handed over to USPS for shipping. From there, you can check in with your USPS tracking link for updates.

Please note that the estimated delivery time is not a guarantee. USPS does not guarantee delivery time, and neither can we. There are many reasons items may not be delivered exactly within the estimated time frame, including destination, drop-off times, and other external factors.

Free Shipping

Free Shipping is currently available on qualified orders.

If an order is returned, return shipping is the customer’s responsibility unless an item was sent in error by CozyRoo.

International Shipping

At this time we do not allow international shipping.

Non-Deliverable Packages

If an insufficient address has been provided, and your order is sent back to us, you may either a) Have the items reshipped for a $12 charge or b) Request a refund minus applicable shipping and processing charges CozyRoo has incurred in regards to your package. If you choose option b you are entitled to a breakdown of the charges that are being deducted from your refund.

Returned Orders

If an order is returned, return shipping is the customer’s responsibility unless an item was sent in error by CozyRoo.